without human touch
Every ITSM capability, amplified by AI
AI Routing
AI Ticket Routing
98% accuracy routing tickets to the right team, queue, and priority — in under 2 seconds. No more manual triage backlogs.
Automation
Auto-Resolution Engine
60% of P2-P4 tickets resolved without human touch. IncidentAgent diagnoses, runs remediation scripts, and closes tickets with full audit trail.
SLA
SLA Intelligence
Predictive SLA breach alerts before they happen. Auto-escalation, priority adjustment, and real-time SLA dashboards for every stakeholder.
Knowledge
Knowledge Base RAG
KnowledgeAgent indexes all KB articles, runbooks, and past incidents. Surfaces the exact right solution — 96% retrieval accuracy.
Change Mgmt
Change Management
ChangeAgent scores risk, predicts blast radius against the CMDB graph, and auto-approves 68% of standard changes. 72% fewer change failures.
Problem Mgmt
Problem Management
AI-driven root cause analysis across recurring incidents. Automatic problem record creation with trending detection and proactive remediation.